Terms of service

Cubbly Skincare – Terms of Service

Effective Date: July 2026

Welcome to Cubbly Skincare. By accessing our website or purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

Cubbly Skincare reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

2. Products

Our products are handmade in small batches using carefully selected ingredients. As a result, slight variations in colour, texture, scent, and appearance may occur. These natural variations do not affect product quality and are not considered defects.

Product images are provided as a guide only and may differ slightly from the product you receive.

3. Orders

All orders are subject to availability and acceptance.

We reserve the right to:

  • Refuse or cancel any order at our discretion.
  • Limit quantities purchased.
  • Correct pricing or product description errors.

If an order is cancelled after payment has been made, a full refund will be issued.

4. Pricing

All prices are listed in Australian Dollars (AUD) and are subject to change without notice.

5. Shipping

Shipping timeframes are estimates only and may vary due to courier delays or circumstances beyond our control.

Once your order has been dispatched, Cubbly Skincare is not responsible for delays caused by the shipping carrier.

6. Returns & Refunds

Due to the handmade and personal care nature of our products, we do not offer refunds or exchanges for change of mind.

If you receive a damaged, faulty, or incorrect item, please contact us within 7 days of delivery with your order number and photographs so we can assist you.

Nothing in this policy limits your rights under the Australian Consumer Law.

7. Product Use

Our products are intended for external use only.

Please:

  • Read all ingredient lists before use.
  • Perform a patch test before first application.
  • Discontinue use if irritation occurs.
  • Avoid contact with eyes.
  • Keep products out of reach of young children unless supervised by an adult.

If you have allergies, sensitive skin, or a medical condition, consult a healthcare professional before use.

8. Limitation of Liability

Cubbly Skincare is not liable for adverse reactions resulting from misuse of products, failure to follow directions, or known allergies to listed ingredients.

Our liability is limited to the extent permitted by Australian law.

9. Intellectual Property

All content on this website, including logos, product names, photographs, graphics, and text, is the property of Cubbly Skincare and may not be copied, reproduced, or used without written permission.

10. Privacy

Any personal information collected through our website is handled in accordance with our Privacy Policy and is used only to process orders, provide customer service, and improve your shopping experience.

11. Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the Australian courts.

12. Contact Us

If you have any questions about these Terms of Service, please contact Cubbly Skincare through the contact details provided on our website.